Insightylics FAQs

1. GENERAL QUESTIONS

Insightylics Cloud is a fully managed, scalable, and fault-tolerant MEC (Multi-access Edge Computing) 

 IoT platform brings cloud computing closer to IoT devices at the network edge (like base stations) for 

ultra-low latency processing, enabling real-time analytics for smart cities, autonomous vehicles, and 

industrial automation

Insightylics Cloud offers flexible monthly subscription plans, with tiers based on the number of

 devices and the volume of messages they generate.  Agreed signed contract will show the capping in 

terms of messaging data and data storage limits.

Yes, we offer a free 15-day trial to let you explore Insightylics Cloud before committing to a paid plan.

However, you will need to have a technical expertise to configure your edge device as well as streaming

 channels.

Yes, you can upgrade your plan at any time, subject that edge device technical specifications support 

such upgrade and billing will be adjusted accordingly.

No, all standard features are included in the subscription. However, additional services such as edge 

 device cost, application configuration, integrations to third party systems, or consulting may incur extra 

 costs.

If you exceed your limits, you may need to upgrade to a higher plan or reduce your usage.

Billing is handled in line with terms and conditions as well as payment terms mentioned in signed contact.  We will notify customer of any due payment on advice via register contact information with us

We accept bank wire transfer and other payment channels that we may be introduce in line with Government Banking regulations

We offer special pricing plan for large-scale deployments; contact us for details.

We do not offer refunds for unused time if you cancel before the billing agreed cycle ends.

Insightylics protects your data with industry-standard encryption algorithm like RSA and ECDSA. Secure communication is ensured via TLS (TCP) and DTLS (UDP). Role-based access control (RBAC) and audit logs further enhance platform security

The Insightylics Cloud is hosted in an IaaS asset compliant with multiple standards, including SOC II, and ISO 27001

Yes, Insightylics Cloud supports multi-tenancy, with each tenant requiring its own subscription. Within a tenant, a customer hierarchy can be established, allowing tenant administrators to manage multiple customers under a single subscription. This structure provides sufficient flexibility and access control for most use cases, ensuring a well-organized and efficient management model

Yes, you can export data via APIs or the Insightylics dashboard.

Your data will be retained for a short period before being permanently deleted.

All active subscription plans are entitled to support via all available published channels that we have developed to provide a trusted level of service to our clients. Simply visit our Help & Support page, which will guide you through the steps necessary for prompt support.

Yes, we do provide 24/7 support across multi support channels

please contact us for a more detailed discussion about your specific needs


Yes, we offer custom IoT development services designed to match your exact requirements. Whether you need a full-featured IoT platform, scalable architecture, or specific integrations, our IoT development team can help you accelerate time-to-market and reduce internal workload while ensuring long-term maintainability

1. People counting
2. Queue counting
3. Live occupancy monitoring
4. Vehicle counting
5. Vehicle speed detection
6. OOH Audience Intelligence
7. Face/gender/age detection
8. Anti-tailgating security
9. People counting
10. Queue counting
11. Live occupancy monitoring
11. Library people counting
12. Perimeter security
13. Video analytics API
14. Custom objects Al counting
15. Tampering of camera
16.Camera fault detection
17. Helmet detection
18. Safe zone
19. Headcounts attendance counting
20. Cleanness hygiene
21. People collapse
22. Riots and Agitations

Yes, Insightylics team has the knowledge and capabilities to undertake   customized analytics according to the customers’ needs

We currently support the following alerts which is county specific based on ICT Regulatory. Contact us for detailed information on this domain. 

  1. Email – default across all countries.
  2. WhatsApp – default across all counties. 
  3. Dashboard alerts - default across all countries. 
  4. Call IVR – Country specific based on ICT regulatory. 
  5. SMS – country specific based on ICT Regulatory. 
  6. Sound alarm – based on custom Solution per client.
  7. In App Notifications – by default.

Yes, Insightylics team the knowhow and knowledge to trailer build complete development of MEC IoT platform to clients' specific needs.  Whether on cloud or in premise.  Talk to our IoT consultants.