Insightylics Help & Support

Dear Customers,

We make every effort to guarantee that our partner’s business operations remain uninterrupted.  Our Help & Support team is available 24/7 to assist you. Please take the following first inspection steps before contacting us to ensure a smooth support journey and expedite the resolution.

1. Devices Connected Health Check:

All network devices typical have an indicator, (physical lights) namely, power LED, Status/System LED, Link/Activity LED, WAN/Internet LED.

Insure, that you double check these indicators are in working conditions, you may require to hard boating a device in case you realized it’s in anormal condition.

2. Inter-Device links:

In computer networking, several hardware devices are used to link end devices. Since, our Edge Device requires inter-device links to Networking switch, CCTV, 3rd party Sensors …etc. Kindly, check the indicators of connectivity ports – In/Out, power LED, Status/System Led, Link/Activity LEDS (per port) WAN/Internet LED.

3. CCTV Circuit Status:

 Please check your monitor screen for the status of your CCTV circuit and the status of the streaming. This will allow you to stay informed about the health of your CCTV system. If not, you will need to address the issue to restore the connection. Make sure that the local IP address allocated to the camera by the built-in DHCP server is maintained/recorded for automatic recognition.

4. Sensors & 3rd Party Systems:

In case Insightylics A.I solution is integrated to third party sensors, i.e., temperature sensors, fire indicators, sniffer sensors …etc. by a special communication Protocol.
Kindly, check their working status, LEDs, powers…etc.

5. Insightylics Subscriptions Details:

Once, you had performed the above steps (4 steps) and your issue did not be fixed.
kindly, make sure that the below information is on hand to enable us to serve you:

  1. Your subscriptions Name (Given Name).
  2. Your subscription Location (per location).
  3. Subscription Credentials:
  • Account Name.
  • Account location (in case multi location per AC.) Google Map pin.
  • Working days
  • Working hours
  • 1st contact Details (name, mobile, position)
  • 2ns Contact Details (name, mobile, position)

 

6. Insightylics Help & Support Desk:

Our team will be more than happy to help & support you 24/7 days through the below channels:

  1. E Mail: help@insightylics.com
  2. Hot Line: +1 (706) 4562389

     

Help & Support Team

Last updated: January 1, 2026